Frequently asked questions

There are a few reasons as to why one of your Missions may be rejected. Missions will be rejected if:

• You used the same photo as evidence on multiple Missions. All Missions must be accompanied by a new and different photo.
• The photo uploaded is poor quality.
• The screenshot uploaded does not show significant evidence of the Missions being completed, due to how it was cropped or how it was taken.
• Required hashtags or tags are missing. See also hashtag usage tips.
• The content of the photo or evidence uploaded is incorrect.

There are a few reasons why your Instagram post may say it cannot be recognised:

• Please ensure that your account is set to public. Since our platform automatically scans and retrieves information from Instagram, we ask that you please change your account settings to public for the posting of the photo. After submission and the Missions has been approved, you can change your account back to private and you will retain your points.
• Your profile is age restricted.
• Double-check that if the Missions is asking for multiple hashtags, that they are all included in the post. Hashtags must be included in the post caption, rather than the comments section, in order for the post to be recognised. See also hashtag usage tips.
• Please make sure that the post you are submitting for the Missions as evidence is a new post as the system may not pick it up if it is too old.

Hashtags are not case-sensitive but they do need to be spelt correctly for us to identify your social media posts.

We recommend using the Copy button provided with Missions instructions to ensure hashtags are formatted and spelt correctly.

Moderation usually takes 24 hours but can in some situations take up to 72 hours. There may be slightly longer wait times over weekends and during national holidays.

If your question is not answered on this page you can contact the support team via the Help button from within the app.

Please see who runs the support?

Please contact the support team with a screenshot of what you are experiencing so we can provide further assistance.