There are a few reasons as to why one of your Missions may be rejected. Missions will be rejected if:
There are a few reasons why your Instagram post may say it cannot be recognised:
Hashtags are not case-sensitive but they do need to be spelt correctly for us to identify your social media posts.
We recommend using the Copy button provided with Missions instructions to ensure hashtags are formatted and spelt correctly.
Moderation usually takes 24 hours but can in some situations take up to 72 hours. There may be slightly longer wait times over weekends and during national holidays.
If your question is not answered on this page you can contact the support team via the Help button from within the app.
Please see who runs the support?
Please contact the support team with a screenshot of what you are experiencing so we can provide further assistance.