There are a few reasons as to why one of your Missions may be rejected. Missions will be rejected if:
There are a few reasons why your Instagram post may say it cannot be recognised:
Hashtags are not case-sensitive but they do need to be spelt correctly for us to identify your social media posts.
We recommend using the Copy button provided with Missions instructions to ensure hashtags are formatted and spelt correctly.
If your question is not answered on this page you can contact the support team via the Help button from within the app.
Please contact the support team with a screenshot of what you are experiencing so we can provide further assistance.
You can keep track of member invitations via your portal's homepage. If someone has submitted an application to the program via your unique invitation link, you will notice your "pending" number increase. If you are not seeing this, make sure the person you invited has successfully submitted the application form and verified their email address. As applications are reviewed manually, please allow time for our team to review the request. You will only be rewarded if the person you invite is accepted into the program.
Once you make it past (pre-commission tier), you will have the opportunity to earn commission on any purchases made through your personal Member Page, affiliate link or referral code.
You will be able to keep track of commission owed to you within your portal's homepage, but please bear in mind that this figure may change from time to time, in order to account for cancelled/part-refunded orders.
Your commission will be paid out (refund period) after an order is processed (to account for returns and processing), via PayPal. We will be sending payments to the email address you used to sign up to this program.
If you do not have a PayPal account linked to this email address, you can easily redeem your commission by creating a PayPal account when the payment is sent to you.
Alternatively, if you'd like to change your MaxLife email address to the same as your pre existing PayPal account you can easily do so via Settings within the portal:
Moderation usually takes 24 hours but can in some situations take up to 72 hours. There may be slightly longer wait times over weekends and during national holidays.
After submitting an Instagram Post Missions, it will automatically move to the 'Awaiting Approval' stage. Please wait for up to 5 minutes.
If you receive a notification in the notification tab confirming successful completion, your task submission was successful. However, if the notification indicates rejection due to missing hashtags and/or mentions, ensure that you include the requested mention and all specified hashtags before resubmitting.
You will need to copy the promo code directly from your Rewards tab and paste it into your basket at checkout. Please double check the terms of the code before applying it. Some promo codes are only valid for a specific set of products or for a minimum basket spend, for example.